The Candle Wick Store
Special Valentines day box
Special Valentines day box
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Celebrate love this Valentine's Day with our curated gift box, expertly assembled to create an unforgettable moment. Each box features premium candles hand-selected for their luxurious scents and quality craftsmanship, paired with complementary items that enhance the romantic ambiance. Perfect for expressing affection or treating yourself, this collection combines elegance with thoughtful presentation. Ideal for couples seeking a sophisticated way to mark the occasion or gift-givers wanting to impress. Limited edition for the season.
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Returns & Exchange Policy
Returns & Exchange Policy
At The Candle Wick Store, we take great care in crafting and delivering our products with love. However, if your order arrives damaged, we’re here to help.
No Refund Policy
Please note that we do not offer refunds. We are happy to offer exchanges for damaged items, following the process below.
Damaged Item? Here’s What to Do:
If your candle arrives broken or damaged:
1. Take clear pictures of the damaged product — at least 5–6 images from different angles.
2. Describe the issue in detail.
3. Send the images and description to us via email @ thecandlewickstore1@gmail.com
Once our team assesses the damage, we will get back to you with further instructions.
Exchange Process:
• After approval, you’ll be asked to return the damaged item to us.
• Once we receive and verify the returned product, we will process your replacement.
• Your replacement candle will be dispatched to the address provided.
Good news: No additional shipping charges will apply for exchanges due to damage.
A Few Notes:
• Exchanges are only applicable for products damaged during delivery.
• All requests must be made within 3 days of receiving the product.
• Returned products must be sent back in their original packaging wherever possible.
